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About US







The Department of Civil Protection (DCP) has a staff complement of seven (7) officers at Head Office. The management structure comprises a Director, Executive Assistant, Deputy Director and four (4) administrative officers responsible for Administration and Liaison, Operations, Research and Training. The support staff include an Assistant Accountant and Driver. Provincial and District administrators facilitate the work of the Department at their respective stations and levels. The operations of the Civil Protection Organization are multisectoral and interdisciplinary in scope.


Purpose of Clients Charter

The purpose of the clients charter is to enhance visibility of the Civil Protection Organization and improved interaction with the public and stakeholders.



A culture of safety and resilience, strengthened coping capacities and optimal disaster response within the context of sustainable development in all sectors, institutions and at risk communities in Zimbabwe.



To coordinate and promote strategic planning for emergencies at the individual, community, sectoral, local authority and national levels through regulatory mechanisms in order to provide for and ensure optimal emergency preparedness and disaster prevention in Zimbabwe.


Overall coordination of all stakeholders involved in disaster risk management, promote preparedness planning, prompt emergency response, early recovery and rehabilitation of affected elements and advocate for integration of disaster risk reduction into development for sustainability.



Core values

(i)                 A belief that the client comes first.

(ii)               A belief that the Government of Zimbabwe has the primary role to saving lives, protection of property and the preservation of the environment.

(iii)             A belief that people affected by disaster have a right to humanitarian assistance and protection.

(iv)             A belief in multi stakeholder partnerships.

(v)               A belief in integrity, transparency, accountability, innovation, diligence, courteousy and professionalism.

(vi)             The provision of timely, effective and efficient service.


Core functions

Ensure the attainment of optimal capacity for disaster risk management

(i)                 Develop and maintain a disaster risk management framework in line with international best practice.

(ii)               To strengthen coping capacities of the general public in relation to the country’s risk profile.

(iii)             To develop mechanisms to address the identified gaps in (i) and (ii).


Integration of disaster risk reduction into development for sustainability

To develop a national strategic disaster risk management framework and a mechanism for implementation of same.


Develop preparedness plans in order to ensure optimal response.

(i)                 To design early warning mechanism at all levels.

(ii)               To promote indigenous knowledge systems and documentation of same for posterity.

(iii)             To ensure communities are equipped with basic knowledge and skills to manage prevailing hazards.

(iv)             To develop preparedness plans at national, provincial, district, local authority, community and strategic institutional levels.

(v)               To conduct training exercises and lessons learnt reviews.


Mitigate against trans boundary disasters and plan for bilateral/multilateral interventions for major incidents 

(i)                 To identify and maintain and updated trans boundary risk profile.

(ii)               To conduct multilateral consultation on prevailing disaster risks.

(iii)             To develop requisite protocols and strengthen those that exist as and when necessary.



In disaster risk management, the clients are the public, at risk communities/institutions, people affected by disaster, public and private sector, parastatals, industry, local authorities, uniformed forces, tertiary and research institutions, civic society, insurance, tele communications sector, Faith Based Organizations, NGOs, UN Agencies and other development partners.   


Our Service Commitments and Standards

(i)                 A commitment to the department’s vision, mission and core values.

(ii)               A commitment to save lives and reduce suffering. 

(iii)             A commitment to a proactive and multi hazard approach.

(iv)             A commitment to the application of relevant international best practices.

(v)               A commitment to public - private partnerships.

(vi)             A commitment to strengthening indigenous knowledge systems.

(vii)           A commitment to optimal individual performance and team work.

(viii)         A commitment to humanitarian principles and minimum standards in emergency response.

(ix)             A commitment to observing cross cutting issues such as HIV and AIDS, gender, age, (children, elderly people), people living with disabilities, environment, religion, culture, psycho social support etc in discharging our duties.


Obligations and rights

Ministry’s obligations to clients

(i)                 To mobilise adequate resources for disaster risk management.

(ii)               To provide prompt response in emergency situations.

(iii)             To be impartial and consistent in humanitarian interventions.

(iv)             To provide adequate protection and security to all citizens.

(v)               To Facilitate a timely declaration of state of disaster.


Clients rights 

(i)                 A right to life with dignity.

(ii)               A right to information.

(iii)             A right to humanitarian assistance and protection.

(iv)             A right to be listened to.


Clients obligations

(i)                 To share relevant information with authorities.

(ii)               To report risks to relevant authorities for timely response.

(iii)             To take an active role in preventing or mitigating emergencies/disasters.

(iv)             To cooperate with authorities providing assistance and gathering relevant data.

(v)               To desist from gathering at scenes of accidents for the purpose of looting and  curiosity.


Review of Charter    :           To be reviewed and updated as and when necessary



All inquiries, comments, suggestions and complaints are to be directed to:

The Director Civil Protection





Telephone number       :           04 – 791287 or 0712804880/0712804882

Email address              :           This email address is being protected from spambots. You need JavaScript enabled to view it.

Fax number                 :           04 – 703715